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DSL Frequently Asked Questions |
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DSL is a very high-speed connection that uses the same wires as a regular telephone line.
DSL is a distance-sensitive technology: As the connection's length increases, the signal quality decreases and the connection speed goes down. The limit for DSL service is 18,000 feet (5,460 meters), though for speed and quality of service reasons many DSL providers place a lower limit on the distances for the service.
You might wonder, if distance is a limitation for DSL, why it's not also
a limitation for voice telephone calls. The answer lies in small
amplifiers called loading coils that the telephone company uses
to boost voice signals. Unfortunately, these loading coils are
incompatible with DSL signals, so a voice coil in the loop between your
telephone and the telephone company's central office will disqualify you
from receiving DSL. Other factors that might disqualify you from
receiving ADSL include: DSL Equipment
How much does it cost and what does it include? Top of page Galaxy Internet Services offers DSL at an exceptionally competitive price. The Business DSL service includes 50 Megabytes of web space for your Company webpage and up to 10 free email addresses for your employees "@yourcompanyname.com". It also comes with a free dialup account for employees to use on the road or from remote locations. The value of these free added services is $34.90 per month. Below is a table of the monthly cost for each DSL speed that Galaxy offers:
Is DSL available at our location? Top of page Our DSL service is widely available on the East Coast. Please call to find out if it is available at your location. One of our Sales Representatives can pre-qualify your address over the phone. 1. The Phone Company's Central Office in your town or city must have the equipment for DSL (DSL Access Multiplexer). Not every Central Office has this equipment. 2. Even if the Central Office in your town has the DSLAM you need to be within 17,000 feet for SDSL or 25,000 feet for IDSL. 3. Other factors that may impact DSL availability are fiber optics, load coils, or no facilities (i.e. you may not have an available copper pair at your location or the DSLAM at the Central Office may not have an available termination point for your circuit). What is the installation process? Top of page To use Galaxy's DSL service you need a data line installed at your location and a DSL router which connects to the data line. The following is the sequence of events to have DSL installed at your location:
Step 1) Our service department will contact you in 2-3 weeks from the
time you placed the DSL order with a status on your new data line, most
orders should have had a DSL data line installed by Verizon at this
stage.
Galaxy will provide a full-featured DSL Router to connect your
computer/network to your new DSL service. In order to connect to this
Router, you will need the following:
Do we own the router or does it remain the property of Galaxy? Top of page In most cases the router remains the property of Galaxy Internet Services. The router must be returned if you terminate your DSL service. When does billing begin? Top of page A refundable security deposit equal to one month of service is due within 10 days of the date that you submit the DSL contract. The setup fee and first month of service are due within 10 ten days of the day that your DSL router is active and can receive and transmit data over the Internet. How secure is DSL? Top of page The DSL router comes configured with what is called Network Address Translation (NAT). The router has one external IP address which is exposed to the Internet, but internally there are over two hundred private IP addresses available for your workstations. Because there are private IPs behind the router which are not exposed to the Internet the DSL router essentially acts as a basic Firewall/Proxy. What if my business moves? Top of page There is a $300.00 relocation fee. The re-provisioning process will take 3-6 weeks. What if I need to cancel before the One Year Contract is up? Top of page The cancellation fee is $300.00 if you cancel before the one year contract is up. There is no cancellation fee if you cancel after one year. What if I want to change the speed of the DSL service? Top of page There is a $100 dollar fee to change the speed of your DSL circuit. (Note: this fee may be reduced or waived if you are significantly increasing the speed of your circuit.) What if I need extra IP addresses? Top of page The DSL router can be reconfigured to use public static IP addresses. There is a $25.00 fee to reconfigure the router from NAT to static IP addresses unless the request is made before the installation of the router. (Note: You do not need static IPs to run your own web server or mail server or to use PC anywhere as long as you are not running more than one of each.) The table below shows the price per IP block:
Can my business run its own web server or mail server? Top of page Yes. If you transfer your Company domain to Galaxy we can do Address and/or MX records to the IP of your router and then map the appropriate ports to the internal IP address of your server. If you have a real static IP on your server we can do Address and/or MX records directly to the public IP address of your server. If you choose not to transfer your domain to Galaxy the web hosting company you use can do Address and/or MX records as described above. Does Galaxy offer Virtual Private Networking (VPN)? Top of page Yes, Galaxy does support VPN. Please call to find out more about our VPN capabilities. Do you support PC anywhere? Top of page Yes, Galaxy does support PC anywhere. Our DSL routers have dedicated ports for PC Anywhere that can be opened and mapped to the internal IP address of the PC Anywhere computer. How do we transfer our domain to Galaxy Internet Services? Top of page
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