Sugal Mouthpieces Inc.is committed to 110% customer satisfaction on all new musical instruments.
The customer is therefore allowed three days (thirty six hours) from the date the merchandise is received (dates verified through United States Post Office, UPS website, FEDEX (www.fedex.com) tracking numbers - (available upon request) to evaluate and test the instrument.
If the customer is not completely satisfied with the quality, condition, or overall playability of the instrument he or she may return the item within three days, for an exchange of full and equal value. The customer will receive 100% credit toward the purchase of any of our other instrument.
DAMAGED GOODS
If your order is damaged in shipment, you MUST notify us immediately via email or phone.
The customer is responsible for inspecting the merchandise upon arrival. If damage has occurred in shipping, the customer MUST notify Sugal Mouthpieces, Inc. immediately using the phone number provided on the invoice, or via e-mail so that Sugal Mouthpieces Inc. may instruct the customer on the steps that need to be taken. All claims of damage will have to be inspected by the shipping company.
Sugal Mouthpieces Inc. fully insures all packages up to or over the
replacement value of the merchandise being shipped . Sugal Mouthpieces
Inc. will not exchange or offer a
replacement for any item (s) damaged in shipping if the customer has
failed to file a claim or has failed to meet any of the above mentioned
conditions.
The customer will receive 100% credit
toward the purchase or exchange of any of our other products. There are no
re-stocking fees nor shipping/handling fees deducted. The following exceptions
apply:
a) Damage to the merchandise by the customer's own abuse or misuse.
b )Accidental damage while merchandise is in customer's possession.
c) Same or next next day cancellations of phone or internet orders are subject to a 25% early cancellation fee and a 3% credit ````card fee charged by most credit card companies.
d) Early cancellations commonly refereed to as "buyers remorse" while the product is in either being manufactured or prepared for shipment or is in transit resulting in non-acceptance of the delivered item and a potential charge-back for us-- is subject to twenty five percent re-stocking and a 3% handling fee.
Any claim that does not meet all criteria mentioned above will not be accepted for a replacement or insurance refund.
We cannot accept a return of any instrument with any indication that it has been used or abused in any manner.CHARGE-BACKS
We take potential and fraudulent charge-backs very seriously. Should you attempt to charge back your credit card after placing an internet or phone order we will automatically charge you a $150 which we internally consider a consultation and processing fee Furthermore, we will dispute the chargeback with supporting documentation and report any "fraudulent" chargeback to our bank as well as law enforcement authorities and related financial agencies.
Customers who prematurely issue charge-backs
for order cancellation,
Failure to reverse a premature chargeback will result in us turning the account over to collection agency including a $150 chargeback fee and applicable collection fees and fines as allowed by law.
Charge-backs should be
the last line of customer protection used in obviously
any misunderstanding or fraudulent situations. Quickly
posting a chargeback or threatening to post a chargeback
against us for
Always work with us on
issues - the few charge-backs we have had experience with over
the past twenty years
QUALITY IS LONG AFTER REMEMBERED AFTER THE PRICE HAS BEEN FORGOTTEN
ENJOY THE MUSIC
Gary Sugal
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