PLEASE LET's NOT FORGET
TO HELP THE VICTIMS OF HURRICANE KATRINA
THE AFTERMATH OF KATRINA'S DEVASTATION HAS LEFT TENS OF THOUSAND OF AMERICANS WITHOUT FOOD WATER OR SHELTER !
If you wish to make a contribution here is a link to some of the many other humanitarian organizations which you can contact directly.
As a fellow musician please take a moment and give what you can BUT PLEASE DO IT NOW ...God Bless You ! Gary Sugal
F.A.Q.'s
If you need immediate assistance, please call us at:(401 751-2501)
Kindly review some of the FAQ. Hopefully, your question's) may be answered here. If not, feel free to call us at (401) 751-2501 or wait for our e-mail response, usually within 24hrs.Regular Business hours are
Mon-Friday 9:00 a.m. -5:00 p.m. EST
Saturday 10:00-2:00 EST (Closed Sundays)
Q: "What are your payment options?"
A: Our payment options are as follows:
USA customers
All Major Credit Cards -- Please call us at (401) 751-2501 to make a credit card payment.
Paypal -- (Confirmed addresses only)
Our Pay Pal User ID is: schwartz@gis.net
Bank Wire Transfers (Contact us for further information)
Money order, Personal Check, Certified Bank or Cashiers Check
Please mail your payment to:
Sugal Mouthpieces Inc.
11 Tenth Street
East Providence RI 02914
International customers
American Express or Discover Card-- Please call us at (401) 751-2501 to make a payment.
Money order, Personal Check, Certified Bank or Cashiers Check
Bank Wire Transfer (Contact us for further information)Also you may email us for further instructions if it is inconvenient to call.
Q: "What happens after I have paid for my item?"
A: Orders are processed each day Monday through Friday. If your payment is received after 3:00 P.M. E.S.T. or on a weekend, it is processed on the next business day. Within hours of processing your order, we play test the items you have selected and prepare them for shipment.
Once shipped (usually within 24-48) hours of receipt of your payment) we then e-mail you a FedEx, UPS or US mail tracking number. You may view the shipping status of your order on line by simply entering your tracking number.
Q:"Do you allow local pickup at your facility?"
A: Unfortunately, we're just not equipped to allow individual customers to pick up merchandise. We pride ourselves on our rapid turnaround time and almost everything ships out within 24-48 hours of receipt of payment. (except custom made saxophone accessories).
Q: "When can I expect my order to arrive?"
A: After your order has been processed and shipped either via Registered Insured Mail( return receipt) FedEx, or UPS it will usually take 2-7 days to arrive. If you need your item faster (or even overnight!), expedited shipping is available at an additional cost. Please feel free to call us toll free(401) 751-2501 for express shipping quotes.
Q: "What are your International shipping policies on customs fees?"
A: We firmly adhere to all International customs rules and regulations on local customs fees. It is strictly forbidden and against the law for us to reduce the winning invoice price or to declare merchandise as "used" or "gifts", so please don't ask us to do so. We cannot make any exceptions!
Q:"Do you leave winning bidders positive feedback?"
A: Due to the high volume of sales we do on eBay, we've instituted a prompt automated feedback system. Once a buyer leaves feedback on our eBay account our system will automatically reciprocates within 24 hours.
------------------------------------------MORE INFORMATION IS AVAILABLE HERE:
F.A.Q's About Delivery, Shipping, Feedback
If You Have Additional Questions Please Email us at:
or we would be happy to answer any of your questions: or concerns.
(401 751-2501
Warranty/Policy TrialFinal Value Schedule Contact Us
(401 751-2501
NOTHING PERSONAL: WE WILL NOT SHIP OR ACCEPT BIDS FROM Belarus, Bosnia, Bulgaria, Croatia, Lithuania, Macedonia, Romania, Russia, Pakistan, Malaysia, Indonesia, Egypt, Nigeria and Columbia.